When you call us, you’re not calling a 1-800 number where you get a different person every time. We won’t put you on hold forever, and if we can’t have a full conversation immediately because we’re giving personal attention to another client, then we’ll call you back.
Seriously. We’ll call you back. And guess what? We won’t interrupt that conversation to take another call. We stayed small and agile, which enables us to give you personal attention. There’s a difference between “customer service” and “customer care.” We practice the second.